Frequently Asked Questions (FAQ)

Welcome to our FAQ page! We know planning an event can be overwhelming, so we’ve put together answers to some of the most common questions about our rental services. If you don’t see your question here, feel free to contact us anytime — we’re here to help!

How far in advance should I book my rental items?

To ensure availability, especially during busy seasons, we recommend booking your rentals at least 4 to 6 weeks before your event date. This gives us plenty of time to prepare and customize your order.

Do you provide delivery, setup, and pickup services?

Yes! We offer full-service delivery, setup, and pickup to make your event stress-free. Delivery fees vary depending on location and order size. Just let us know your venue details, and we’ll take care of the rest.

Can I customize my rental package?

Absolutely! We offer customizable rental packages tailored to your unique style and needs. Whether you want to add fresh florals, specialty linens, or unique décor, we’ll work with you to create your perfect setup.

What is the rental period for your items?

Our standard rental period is 24 hours, ideal for most events. If you need items for a longer period or multi-day events, please let us know — we’re happy to accommodate.

How do I choose colors and styles?

We offer a wide variety of linens, chair covers, and décor options in many colors and styles. You can schedule a consultation or visit our studio to see samples in person and get expert advice on matching your theme.

What is your payment policy for rentals?

A deposit is required to reserve your rental order, with the remaining balance due before or on the event day. We accept credit cards, bank transfers, and checks for your convenience.

What if an item is damaged or lost during my event?

We understand accidents happen! Clients are responsible for reasonable care of rental items. In case of damage or loss, charges will be based on repair or replacement costs, clearly outlined in your rental agreement.

Can I rent individual items or do I have to choose a package?

We offer both rental packages and individual item rentals. Whether you want a full décor package or just a few specialty pieces, we’ll customize your order to suit your needs.